Formby's Labour MP, Bill Esterson told senior BT staff about the problems of slow broadband at a meeting at Labour conference in Liverpool. Residents of Elsworth Close asked Mr Esterson for help after facing years of slow broadband and banging their heads against a brick wall with BT. Bill Esterson spoke to BTs senior public relations staff who were at Labour conference in Liverpool and told them he wanted BT to do far more to improve the quality of broadband in Formby and across the Sefton Central constituency.
Bill Esterson said “I was pleased to meet with the residents of Elsworth Close, they really do highlight a problem in our nation as a whole. Britain is lagging behind when it comes to internet coverage and speed, which is worrying in a world where the internet is becoming more and more important. My wife runs her business from home in Maghull, so we understand just how important a secure internet connection really is. I meet with local entrepreneurs who need reliable internet, without which their businesses would fail. Even for those of us who use the internet for leisure only, the internet has become an important part of our lives, we keep in touch with loved ones via email, we Skype family and friends abroad and we relax after a long day at work with Netflix. This necessity for internet is reflected in house prices, with those in an area with poor internet connection losing up to 20% in value. I have asked BT to help solve people in Elsworth Close and elsewhere and will ask questions in Westminster about why broadband is so poor in a modern Britain, and will fight for good quality internet for all my constituents.”
Resident in Elsworth Close Henry Irwin said “I have reported this slow speed for a long time, but nothing has been done about it. Each time I speak to someone new, at the service provider, they are amazed by the short distance between the box and the homes when compared to the low speed. I have spoken to senior level complaints from BT and Plusnet but nothing ever comes of it. I get passed from pillar to post, and each time I speak to someone new I have to explain the situation all over again. We are not all BT retail customers, but we do rely on Openreach infrastructure to deliver the services. They are refusing to invest in our community by upgrading their poor infrastructure whilst still boasting quick internet speeds.”