Maghull Labour Councillors have met with Arriva to discuss how the company can improve transport services in the town.
Sudell Ward's Cllrs Patrick McKinley and Lynn Gatherer met with Arriva's Merseyside managing director Howard Farrall to raise Maghull residents' concerns about the company's 350 bus service.
Residents had complained that the service needed to be revised, preferably with a greater frequency.
The Labour Councillors said although the company was not going to provide another bus to increase the frequency, the meeting had been productive.
Cllr Gatherer said: "We have taken a number of complaints from people in Maghull about the 350.
"They all say the bus should be reinstated as a half-hourly service instead of the hourly service which it currently is.
"They also suggest that the route should be altered to include the Foxhouse Lane area, which currently has no bus service to Liverpool.
"Another suggestion residents have made is that the 350 should run earlier. They also complain that the current timetable means that once the 350 reaches routes travelling towards Liverpool, it coincides with other services as the timings there are similar. This means that there are numerous buses arriving at around the same time.
"These were just some of the suggestions which we put to Mr Farrall and while he took on board our comments, he made clear that there was no money to add another bus to the route to increase frequency, but he did agree to reconsider the timetable for the 350."
Cllr McKinley said he hoped the company would make the changes to the timetable which would improve the service in Maghull.
Cllr McKinley said: "For many people in Maghull the 350 bus is a lifeline. We have taken a number of calls from people who would like to see the service increased or improved.
"While we would obviously like to see another bus added to the route, we understand that the situation is very difficult for transport companies at the moment.
"However, people who live near me in the Eastway and Foxhouse Lane area of Maghull have no direct public transport links with Liverpool City Centre. For the Maghull area the 350 is the only hourly bus link with the city.
"For a sizeable urban area like Maghull we need a better bus service. this is something which we will continue to campaign for."