Just like buses, you wait for one success and two arrive at once - as Maghull Town Council Labour Councillor Maurice Byrne found out this week.
Cllr Byrne contacted Merseytravel with two points of concern.
Firstly, he was concerned that Maghull's Central Square was not identified in Merseytravel's bus timetables as a main shopping district. Cllr Byrne feared that the omission in the timetable was resulting in Central Square missing out on valuable trade.
And as a Governor for Aintree University Hospital, Cllr Byrne was also concerned that many of Merseytravel's online customer journey planner database still refer to the hospital as 'Fazakerly Hospital'. Cllr Byrne feared that as all mailings going out to people throughout the region and beyond, the failure to identify the hospital as Aintree University Hospital was causing confusion for patients.
But in a rapid response to the Labour Councillor, Merseytravel say they are taking immediate action on both issues.
In their letter, Merseytravel say: "Following your suggestion, as we run low on stock and need to reprint a timetable book, or when a service changes, I’ll add the shopping basket icon (which symbolises a shopping centre) to each Maghull Square timing point name for all the bus services that serve it. As an example, I’ve just updated the Maghull circular bus timetable (to incorporate new Merseytravel Route 234) which I’ll be sending to print today, and have added the icon to the Maghull Westway timing point name."
On the issue of the hospital, Merseytravel wrote: "We’ve been updating our leaflets and maps to show Aintree University Hospital over the last few years. Following your comments, we’ll investigate and amend the data used by our online journey planner to show Aintree University Hospital."
Cllr Byrne said he was delighted at the prompt action.
Cllr Byrne said: "On both counts, I would like to personally thank Merseytravel for not only their prompt reply to my concerns, but also for the prompt action they are taking.
"In relation to identifying Central Square as a shopping district. Our local businesses in the Square and along Westway rely on footfall. Passing trade is vital to that.
"It is imperative that the Square is recognised as a shopping centre so people do realise that they can utilise the excellent businesses here in Maghull.
"And while doing so, they are boosting our local economy and creating the much needed jobs for local people here in our community."
Cllr Byrne said he was also pleased that the transport authority was making changes to its journey planner database.
Cllr Byrne said: "Aintree University Hospital serves people throughout the North West and beyond.
"People who aren't aware that Aintree University Hospital is the name that 'Fazakerly Hospital' has been known as for more than eight years or so would have some difficulty in organising a trip to the hospital on public transport using the journey planner system.
"It is this kind of confusion that people visiting hospital don't need.
"So I am obviously really pleased that Merseytravel is taking swift action on this issue too.
"I will be writing a personal letter of thanks to Merseytravel chairman Cllr Liam Robertson."